Customer Terms & Conditions

Our Terms of Service


By accessing any part of this website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave this website immediately.

Booking Central Ltd is a company registered in England and Wales, company registration number 99531798, whose principal place of business is 1.10 The Maltings, East Tyndall Street, CF24 5EA, Cardiff, United Kingdom


"Party Central," “partycentral.co.uk,” "us," "we," or "our" are our trading names of means Booking Central Ltd, a limited liability company. "Partner," or “ Partners,” means the professional provider of the services you are hiring. "Client," or “you,” means the person choosing to receive the services supplied by the Partner.


partycentral.co.uk is an online booking platform and is not the hire company. We (Booking Central Ltd) are solely an online booking platform and provide and facilitate bookings for our partners and the client.

Upon receipt of the hire company's terms and conditions, all communication should be between the partner and client. As such, Booking Central Ltd will market and promote the partner services based on the information they have provided; therefore, they are fully responsible for updating Booking Central Ltd with their rates/fees/prices, availability, policies and conditions, and other relevant information which is displayed on our Website.

All information is correct at the time of booking.

Our Contract

Please find set out below the terms and conditions (terms) upon which we, Booking Central Ltd, will provide our services to you. Please read the terms carefully and make sure you understand them. Please note that by using our service to book your service hire, you agree to be bound by these Terms. If there are any terms you do not understand, please do not hesitate to contact us and we will provide clarification. You are responsible for reading these terms prior to making a booking. If you do not accept our Terms, please refrain from using our website, partycentral.co.uk (site) or from proceeding with your proposed booking.

Our Services

We provide a range of hire services as a brokerage service (Service) which means we will arrange on your behalf the hire of one of the models of services and the associated hire services displayed on our Site from one of the United Kingdom service hire operators (Operator) with whom we work, to any destination in the United Kingdom on your chosen date(s).

Our responsibility is only to arrange the hire of your chosen service and not to provide the service itself. In providing our Service, we act as a booking agent for the Operators to promote and sell the hire of the models of services owned by the Operators and displayed on our Site.

On making a booking through us you will enter into a contract for the hire of the service and associated services described in your booking confirmation (Service Hire) with the selected Partners.

We will require information from you to enable us to arrange the Hire Services. It is important the information is true and accurate. You are responsible for ensuring such information is true and accurate.

The information you supply will be used to provide you with a quotation for the Service Hire (Quotation). If the information you have supplied is incorrect, it is your responsibility to identify the mistake. We do not accept any liability if your booking later proves to be incorrect due to the fact that the information supplied by you either at the time of making your booking or subsequent to your booking was incorrect. If you think there is a mistake in the booking please contact us to discuss. We will confirm any changes in writing to avoid any confusion between you and us.

The hire of a particular service is subject to availability. We do not guarantee specific details or features.

Receipt of your booking request will not mean your order has been accepted. If we are able to arrange the Service Hire you will receive an email from us (Booking Confirmation) accepting your booking at which point a contract will come into existence between you and the Operator for the supply of the Service Hire. Please note that at this time you will be bound by the Operator Terms and may only cancel the Service Hire in accordance with the Terms.

If we are unable to arrange the Service Hire you request we will inform you of this in writing and will not process your booking request.

Please note we may refuse to accept your booking if we have reasonable grounds to suspect it has been made fraudulently.

Please note that the images of the services displayed on our Site are for illustrative purposes only. The service hired may not be that which is displayed on our Site. The service hired may vary slightly from the service displayed on our Site but will be of the specification set out in your Booking Confirmation.

Your Responsibilities

If you are a consumer, you confirm that you are at least 18 years old. You must provide your full name and date of birth to Booking Central Ltd when making a booking. Failure to be truthful will result in the cardholder being liable and responsible for the service hire.

If you are not a consumer, you confirm you have authority to bind any business on whose behalf you are using our Services to arrange the Service Hire.

If you are making the booking on behalf of a group, you will be the person accepting these Terms and the Operator Terms. You will be responsible for ensuring all persons receiving services within your group comply with such terms. Should they fail to do so you will be liable to us or the Operator for any loss or damage caused to either us or the Operator arising out of any failure to comply with either our Terms or the Operator Terms.

You will notify us of any changes in your address or contact details arising following the acceptance of your booking.

You will comply with any restrictions applicable to the Service Hire.

You will be at the designated address set out in your Booking Confirmation on the date of service. Should you fail to be at the designated address at the designated time you will be liable to pay the full charge for the Service Hire to the Operator in accordance with the Operator Terms.

You undertake at all times to comply with the Operator Terms in particular in relation to conduct required during the Service Hire. Failure to comply with such terms will permit the Operator to cease to provide the Service Hire.

Online Bookings

You are responsible for completing the online details and making sure the hire details are correct. If you have made an error with your details which later need to be corrected, we are not liable for any issues that may incur which may result in an increase or decrease of the cost of your hire.

Your Booking Fee and Deposit will remain non-refundable in the result of an error caused by you.

If you wish to cancel the booking you have made online, you will be cancelling in accordance with the cancellation policy.

Online pricing and service requests are subject to availability and work from a live system. In the event that your booking clashes with another online booking made before yours, we reserve the right to move your service to an alternative operator or service for the required parameters.

Changes to your Booking

Requests for changes must be submitted to us by email. You may request a change to your booking at any time; however, we cannot make changes within 7 days of the service date, and you must contact the operator directly. Your amendment may increase the cost of your service in addition to the amendment fee. We will notify you in writing of the revised charges. If we are unable to arrange the requested changes to your booking or if the additional charges payable for the revised Services are not acceptable, you may cancel your booking in accordance with the cancellation provisions under Our and the Operator’s Terms. Please note that should you cancel your booking, you may be liable to pay the full service charges to the Operator.

In addition to the additional charges which may be payable to the Operator, in the following circumstances, we will charge you the administration charges set out below for dealing with the change to your booking:

The administration charge is payable at the time you request the change to your booking. The charges stated are exclusive of VAT, which will be added at the applicable rate at the time.

Service Charges and Payment

In consideration of the provision of our Services, we will charge you the administration fee (Booking Fee) and a Deposit set out in the Booking Confirmation. The Booking Fee and Deposit are non-refundable and non-transferable to another booking and are in addition to the charges for the Service (Service Charges) set out in the Booking Confirmation. The Service Charges are payable directly to the Operator on or before the date of service in accordance with the Operator Terms.

The Booking Fee is a charge of £20.00 per booking.

The Booking Fee and Deposit are payable directly to us when making your booking.

Our Booking Fee and Deposit are subject to VAT, which will be at the applicable rate at the time of your booking.

You can pay the Booking Fee using a debit or credit card. We do not accept American Express or Diners Card.

We will not charge your debit or credit card until we accept your booking.

You warrant that in making a payment you are the cardholder.

If you do not make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Barclays Bank Plc. from time to time. This interest shall accrue daily from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

If there is a problem with the Service

If you have a complaint about our Services, please contact us and tell us as soon as reasonably possible. If your complaint relates to the provision of the Services or the Operator listed in your confirmation email, your complaint should be made directly to the Operator. If your complaint is received by us and it relates to the Services or the Operator, we will forward the same to the Operator, who will contact you directly.

If you are a consumer, you have legal rights in relation to the Services if not carried out with reasonable skill and care. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office. Nothing in these terms will affect these rights.

Our liability to you

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms or our negligence but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this contract.

We will under no circumstances be liable to you for any loss of profit, loss of business, business interruption, loss of business opportunity, loss of goodwill, or loss of sales, business, or revenue.

Our total liability to you in respect of all losses arising under or in connection with this contract shall in no circumstances exceed the Booking Fee or Deposit.

Nothing in these terms limits or excludes in any way our liability for death or personal injury caused by our negligence or the negligence of our employees, fraud or fraudulent misrepresentation, or where it would be illegal for us to exclude or limit our liability.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.

An Event Outside Our Control means any act or event beyond our reasonable control including without limitation strikes, lock-outs, or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of a terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster, or failure of public or private telecommunications networks, service disruptions, congestion, or road closures, accident or criminal activity.

How we may use your personal information

We will use the personal information you provide to us to:

You agree that we may pass your personal information to an Operator to enable the Operator to provide the Services or to credit reference agencies, and those agencies may keep a record of any search that they do.

We will not give your personal data to any other third party.


If the service is canceled within 30 days of the service date, you will be liable to pay the full balance due to the Operator and will lose your deposit and booking fee.

If you fail to make the payment in accordance with these terms, we will pass your details to a Debt Collection Agency of our choosing where the amount owed may increase as a result.

If the cancellation occurs more than 30 days before the service date, only the deposit and booking fee will be lost. Any advance payment made to the operator will also be refunded if it is made within this timeframe.


Whilst we endeavor to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.

The material on this website is provided “as is”, without any conditions, warranties, or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions, and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose, and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this website.


We, any other party (whether or not involved in creating, producing, maintaining, or delivering this website), and any of our officers, directors, employees, shareholders, or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract, or otherwise) in connection with this website in any way or in connection with the use, inability to use, or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data, or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

Nothing in this legal notice shall exclude or limit our liability for: death or personal injury caused by negligence; or fraud; or misrepresentation as to a fundamental matter; or any liability which cannot be excluded or limited under applicable law.

Booking System

Our booking system operates on live real-time data, so in the occasion that the booked service has already been booked out, our system will automatically select the next available service. In the occasion that this happens, we cannot guarantee the same service type or the same price, but we will endeavor to match it.

Other important terms

We may transfer our rights and obligations under these Terms to another organization, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

This contract is between you and us for the arrangement of the booking only. No other person shall have any rights to enforce any of its terms.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or in any way unenforceable, the remaining paragraphs will remain in full force and effect.

We may vary these Terms from time to time to make changes to how we accept payment from you, to reflect changes in relevant laws and regulatory requirements, or to improve the manner in which we provide our Services.

Information about us and how to contact us

Booking Central Ltd is a company registered in England and Wales. Our company registration number is 99531798. Our registered office address is: 1.10 The Maltings, East Tyndall Street, CF24 5EA, Cardiff, United Kingdom.

You can contact us by calling our customer service team at 0800 410 1414.

If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail, by hand, or by pre-paid post to the address set out above. We will confirm receipt of this by contacting you in writing. If we have to contact you or give you notice in writing, we will do so by e-mail, by hand, or by pre-paid post to the address you provide to us at the time of making your booking.

These Terms are governed by English and Welsh law. You and we both agree to submit to the non-exclusive jurisdiction of the English and Welsh courts.

Party Central and partycentral.co.uk are trading names of Booking Central Ltd.


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